Política de reembolso
Return & Refund Policy
Last updated: March 2026
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
Unused and in the same condition as received
In its original, sealed packaging
Accompanied by proof of purchase
Due to the nature of food products, we are unable to accept returns on opened items unless the product is defective or damaged.
How to Request a Return
To initiate a return, please contact us at sales@1-source.us with the following information:
Your order number
Reason for the return
Photos of the product (if damaged or defective)
Our team will respond within 2 business days with instructions on how to proceed.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–7 business days to your original payment method.
Please note that original shipping costs are non-refundable unless the return is due to our error (wrong item shipped or defective product).
Exchanges
If you received a defective or incorrect item, we will gladly send you a replacement at no additional cost. Please contact us within 7 days of receiving your order.
Non-Returnable Items
Opened or partially consumed products
Gift cards
Items purchased on sale or with a discount code (unless defective)
Late or Missing Refunds
If you haven't received your refund within the expected timeframe, please first check your bank account, then contact your credit card company. Processing times can vary. If you still have not received your refund, contact us at sales@1-source.us.